Help & FAQs

Where can I explore holiday apparel?

Visit Holiday favorites to explore our Christmas apparel. Each product page has its sizes, pricing and delivery information.

What is The Hug They Can’t Say Out Loud?

To My Son and To My Daughter carry a message from Dad. To My Wife celebrates a husband’s love. To My Grandson carries a message from Grandpa. Each design is a meaningful reminder of a different family connection.

How can I receive collection updates?

Use a Notify me button in The Hug They Can’t Say Out Loud, choose the designs you’re interested in, and enter your email with your consent.

Are the images customer photos?

No. Collection images include digital mockups and AI-generated illustrative gift scenes. They are not customer photos or testimonials. Final colors and print placement may vary.

Where can I find shipping information?

Please review our Shipping Policy and the relevant product page before ordering.

How do I check an existing order?

Use the tracking information emailed with your shipment, or sign in to your customer account. For help, contact contact@stapleus.com.

Can I change or cancel an order?

Please contact us as soon as possible at contact@stapleus.com. We cannot guarantee changes once processing has started.

What is the return policy?

See our Refund Policy for current eligibility, conditions, and instructions. Contact us before returning an item so we can help with the next step.

How can I contact STAPLE?

Use our Contact Us form or email contact@stapleus.com.